At Fitz & Co we appreciate the complexities of providing a full broking support package to clients and which includes the provision of innovative and proactive claims services and solutions. It is often not cost effective to payroll a full-time internal team of claims experts to support your business, hence it makes sense to only pay for those services that add value to your day to day offering on a client by client basis. We are here to provide bespoke claims support to you and your clients with full transparency and budgeting of cost. We tailor our services to dovetail with your own resources and we are happy to white-label any written outputs.
Our key services include:
Claims Executive Support Services open
Where you have no or limited internal claims resource, we are able to supplement your service offering in a seamless way by providing traditional broking claims executive resource as well as more specialist claims support. This can be of particular benefit when servicing larger accounts where resource needs may vary across the policy year or to assist you with new business propositions and to develop existing books of business.
Claims portfolio management open
We can assist you in managing your clients’ claims portfolio whether you require a simple overview or healthcheck on one class of business or a more in depth overview across all classes. We deliver a wide range of services designed to ensure optimum claims outcomes, minimum claims leakage and which reduce your clients’ Total Cost of Risk and insurance spend.
Claims Defensibility Review open
Attritional motor, employers and public liability claims can have a detrimental financial impact on your clients’ business as can singular catastrophic losses. Our claims defensibility review examines the minutiae of your clients’ internal processes as well as the interaction processes with claims handlers and others in the claims supply chain, together with technical claims exposures faced by your clients’ business. We provide a full review and cost effective and prioritised recommendations in a written format, for typically less than the cost of a single low value injury claim.
High value and complex loss support open
In the event of a major incident involving a high value or complex loss, you and your client will face many pressures to manage the aftermath, whether it be completing in depth enquiries and reporting documentation or liaising with insurers, adjusters and solicitors. We are able to provide invaluable additional resource and expertise support in these instances, whether with you behind the scenes or directly with your client.
TPA/insurer claims handler audit, selection and management open
Effective claims handling can significantly improve claims outcomes which has a direct impact on renewal premiums or self-insured retentions. We provide technical claims and process audits with detailed reporting which analyses and details claims handling under key headings, to include liability determination, reserving/quantum, proactivity and adherence to KPI’s as well as measuring claims leakage. Our wide experience of the insurance market helps you and your clients select a claims handler that best meets your clients’ business needs. We support you through the full tender process to include the preparation of documentation, attendance at presentations as well as providing ongoing management and support in any transitional period or run-off transfer.
Distressed claim support open
When claims become distressed, usually arising from policy disputes, an impasse can result which can place financial strain on your clients’ cashflow and profitability. Positions can quickly become entrenched and the instruction of solicitors on both sides can often lead to a costly and drawn out stand-off which will almost certainly lead to an unsatisfactory outcome for both parties. We support you and your clients in fully interpreting the policy and advising how it should respond. We will help you engage to resolve the dispute where possible without the need for litigation.
Insurance Classes close
Employer’s Liability, Public and Products Liability, Professional Indemnity, Motor, Contractors All Risks, Environmental, Material Damage/Business Interruption, Goods in Transit, Personal Accident, Travel
