At Fitz & Co we appreciate that each Corporate Client has its own claims philosophies and priorities to reduce their Total Cost of Risk – a solution for one client will not necessarily be the same for another. Our individual approach to your issues is reflected in the wide range of bespoke services that we provide to a diverse cross section of business sectors . We listen carefully to your issues to ensure we understand them fully, enabling us to tailor 360° solutions that are balanced, cost effective and proportionate to your needs and which we set out in an easy to understand and transparent written proposal. We regularly work very closely with Corporates’ insurance brokers, insurers and other claims supply partners, who may in some instances contribute to the overall cost of our service provision.
Our key services include:
Claims portfolio management open
We can assist you in managing your claims portfolio whether you require a simple overview on one class of business or a more in depth overview across all classes. We deliver a wide range of services designed to ensure optimum claims outcomes, minimum claims leakage and which reduce your Total Cost of Risk and insurance spend.
Claims Defensibility Review open
Attritional motor, employers and public liability claims can have a detrimental financial impact on any business as can singular catastrophic losses. Our claims defensibility review examines the minutiae of your internal processes as well as the interaction processes with claims handlers and others in the claims supply chain, dovetailing that with the technical claims exposures faced by your business. We provide a full review and cost effective and prioritised recommendations in a written format, for typically less than the cost of a single low value injury claim.
Internal/in-house claims resource and claims process open
We have experience of working with a wide range of corporate clients, from those who have no dedicated insurance resource to others who have an in-house claims team of over 50 employees. Whatever your level of internal claims sophistication, we can help you ensure your claims processes are best in class and provide optimal return for your business. We work with you to undertake a cost benefit analysis for your internal resource needs as well as assist you with recruitment and temporary staffing support.
High value and complex loss support open
In the event of a major incident involving a high value or complex loss, a business will face many pressures to manage the aftermath, whether it be completing in depth enquiries and reporting documentation or liaising with insurers, adjusters, solicitors, the HSE or other agencies. We are able to provide support in these instances, dovetailing with your own response, to provide invaluable additional resource and expertise.
TPA/insurer claims handler audit, selection and management open
Effective claims handling can significantly improve claims outcomes which has a direct impact on renewal premiums or self-insured retentions. We provide technical and process claims audits with detailed reporting which analyses claims handling under key headings, to include liability determination, reserving/quantum, proactivity and adherence to KPI’s as well as measuring claims leakage. Our wide experience of the insurance market helps you select a claims handler that best meets your business needs. We support you through the full tender process to include the preparation of key documentation, attendance at presentations as well as providing ongoing management and support to you in any transitional period.
Distressed claim support open
When claims become distressed, usually arising from policy disputes, an impasse can result which can place financial strain on your business’ cashflow and profitability. Positions can quickly become entrenched and the instruction of solicitors on both sides can often lead to a costly and drawn out stand-off which will almost certainly lead to an unsatisfactory outcome for both parties. We support you in understanding your policy and advising how it should realistically respond. We will engage on your behalf to facilitate cost effective resolution of the dispute where possible without the need for litigation.
Ad hoc advice and project support open
Whether you need minimal advice over the phone or are embarking on a much larger scale project, we are here to provide you with the necessary expertise and support to ensure you meet your wider objectives.
We have extensive experience of the following business sectors close
Utilities, Leisure & Entertainment, Manufacturing Industry, Facilities & Logistics Management, Food & Drink, Local Authority, Construction, Real Estate, Operational PFI/PPP, Farming & Agriculture, Banking and Finance
